Position Title:   IT Field Support 

Department:    Central Office

Reports To:      Director of Technology

Contract:         244 Days

Closing:           July 24, 2017 or Until Filled

SUMMARY: The Technology Support Specialist responds to support tickets in accordance with department policies, provides excellent customer service, troubleshoots technical problems involving operating systems, hardware, software, peripherals, and other classroom technologies; addresses user requests for equipment maintenance and enhancement; installs, re-installs and upgrades operating systems, software applications and computer equipment and network components, including peripherals, and acts as a resource for users regarding technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Loads software packages, including but not limited to, operating systems, word processing packages, applications, spreadsheet programs, instructional packages, network management and diagnostic software, into stand-alone computers, servers and individual networked machines.
• Installs and repairs hardware and peripheral components such as monitors, keyboards, printers, network cards, CD-ROMS and disk drives; install and repair workstation and server-based peripherals, including but not limited to, disk arrays, firewalls, etc.
• Assists in the installation, upgrade, and configuration of network printing, directory structures, rights, security, firewalls, messaging systems, internet and web applications and other software on file servers.
• Installs, relocates and/or repairs networking infrastructure, including but not limited to, patch panels, equipment racks, hubs, routers, switches, servers, peripherals and related equipment.
• Provides clean installations with proper wire management and installation techniques.
• Performs network troubleshooting to isolate and diagnose network problems.
• Enters commands and observe system functions to verify correct system operation; instruct users in use of equipment, software, network and manuals.
• Assists in establishing network users, user environment, directories, and security for networks being installed.
• Keeps abreast of new software, hardware and networking product developments and computer networking/utilization strategies.
• Upgrades network hardware and software components as required.
• Assists in the replacement and reconfiguration of defective or inadequate hardware and software packages.
• Performs other duties as assigned.

EDUCATION and/or EXPERIENCE: Associate’s Degree (two-year college or technical school) in computer systems technology or five successful years in a technology support specialist position or equivalent. Candidates certified in Compatia A+, Compatia Server+ or Compatia Network+ are preferred.

The Jacksonville North Pulaski School District is an Equal Opportunity Employer.

It is the policy of the Jacksonville North Pulaski School District not to discriminate on the basis of age, sex, race, color, religion, national origin or disability in its educational programs, activities or employment practices.